Is there a statistics meter where I can monitor traffic information for our site?
Can I import calendar, contact, and task information from Microsoft Outlook® or Palm™ into my site?
Can I make a single part of our site, such as Discussion or Polls, available to outside guests?
...edit or delete announcements, events, polls, and contacts?
...create polls that only a select group of members can participate in?
The site administrator manages site security and permissions features and can make site-wide changes. It's usually the person who first set up the site.
Can we have more than one site administrator?
Yes. An administrator can give any other user administrator-level access by opening their member record and modifying their access level.
What can members see and post on our site?
On the Feature Permissions page, you can determine whether all members or only administrators can add content such as announcements, events, contacts, documents, and links. Go to Administration > Permissions. Learn more about permissions.
What can guests see and post on our site?
If you choose to allow guests, they can visit your site even though they have not officially registered for your site. For the most part, they are only allowed to preview the information on your site; they cannot add information such as documents and calendar events. However they may vote in online Polls and contribute to group Discussions.
Yes. We follow industry best practices to secure websites that contain confidential data. The site's network security uses a "defense in depth" strategy with multiple layers of protection. The hosted site is monitored for network attacks on a 24 x 7 basis. Physical access to the site is also guarded on a 24 x 7 basis. Corporate data files are rigorously partitioned; there is no intermingling of corporate data.
Each member is required to enter an individual password when accessing the site. Administrators have the option of increasing the level of password security their members must use. For example, administrators can require that members user complex passwords, that they change their password every 30 days, and that passwords are never emailed from the site service. You also have the option of enabling SSL encryption for your site. Learn more about customizing your web office security.
How do I enable SSL for our site?
SSL encryption can be purchased as an additional service for your site. When you enable SSL, all members are required to log in securely and all the frames in your site are encrypted. Learn more about SSL.
How often is the data on my site backed up?
All data on your site is backed up on a nightly basis, following standard industry practices. Data backups are stored both at our hosting facility and off-site, in a secure location.
Is there a statistics meter where I can monitor traffic information for our site?
Yes. On the site activity page, you can check member and guest activity. You can track how often members are accessing your site and when a specific member last logged in. You can also view guest activity if you have permitted guest access to your site. To view site traffic information, visit the Site Activity page by selecting Administration > Monitor Site Activity from the Menu.
Can I post a document that other members can edit?
Yes. The document permissions system in your web office are centered around folders. To allow others to edit a document, create a new folder for the document and give everyone you want to be able to edit the document "Manage" access to the folder. You can also use the No Access, Read, and Read & Add permission settings to further control who can access your documents. For more information, click here.
How do I set up a private discussion forum?
By default, online discussions are open to all member of your web office. However, you can set up permissions on the forum so that only the members of your choice can see and contribute to it. When you're creating the forum, click the Permissions tab. Give the few members you want to be include in the discussion Read & Add access and set the default access to No Access.
Can I import calendar, contact, and task information from another source, such as Microsoft Outlook or Palm, into my site?
Yes, you can. Your web office comes with a synchronization feature that allows you to sync your web office with your data in Microsoft Outlook and Palm device. Learn more.
How is the content of What's New determined?
When a new member, document, or discussion message is added, or when
a document is changed, it automatically shows up in the What's New section
of your home page. New documents are flagged with a 
icon
to differentiate them from documents that have just been changed. New
members and documents stay in What's New for seven days; new discussions
for three days. At this time, there is no way to force or prevent an entry
from appearing in What's New.
What is the difference between members and guests?
Members are the people in your group who are officially registered at your site. They can access virtually all parts of the web office and can typically post information there, too. Their names appear in the Members list.
Guests are people who can visit your site, even though they have not officially registered. For the most part, they are only allowed to preview the information on your site; they cannot add information, such as documents and calendar events. The administrator of each site decides exactly which features guests are permitted to view.
Can I make a single part of our site, such as Discussions or Polls, available to outside guests?
The administrator can determine which parts of the site guests can see. Many administrators choose to hide all applications, except Discussions, for example. To indicate which parts of your site guests will see, visit the Set Features Permissions page at Administration > Permissions. Learn more.
Which web browser should I use with my site?
We test with, and therefore require, that you use one of the latest versions of either Microsoft Internet Explorer or Mozilla Firefox® 2. You can download the latest versions from either the Mozilla or Microsoft websites.
How do I get started using my site?
Now that you've set up your web office, tell others about your site and invite them to become members. Get acquainted with all the things you can do with your site by following the Getting Started guide.
How do I set my site as my default home page?
Many web office members make their site their default home page so they can see the latest group announcements, calendar events, and recently-added documents when they first launch their web browser. Simply follow these steps.
How do I change the name at the top of our site?
If you're an administrator, you can easily change the name at the top of your site. In the Menu, select Administration > Customize Appearance. Under the Look & Feel section, modify the title in the Site Name text box.
How do I customize the look and feel of our site?
As the administrator, you can customize your site with your group's branding. Upload your group logo so it appears on your home page and then choose a site-wide color scheme to match. Click the Customize link at the top of your home page.
How do I add new members to our site?
As the administrator, you can either set up member accounts, including login information, or send new users an invitation to register themselves. You may also choose to allow guests to access the site and guests are not required to register. They can preview a limited portion of the site.
Administrators can delete members by opening the record in the Members application and deleting them. If you need to delete an administrator, first change their access level to "member." To fully restrict a person from accessing your site, you must change the site Registration Code as well.
How do I allow people to access our site without logging in?
If you want to allow people to access your web office without logging in or registering, enable guest access for your site. Guests are not allowed to add information, such as documents and calendar events. However if an administrator permits, they can contribute to online discussions and polls, and they see a read-only version of your site. There is no charge for guests to access your site. Learn more.
How can I keep member information private?
The administrator can choose to hide member details on a site-wide basis. When you do, the member names and email addresses are still available to keep up web office communication, but personal details, such as home address, home phone, and birthday are hidden from other members.
To hide member information, go to the feature permissions page at Administration > Security. In the Member Privacy section, click the Only the administrators can view member information option.
How do I change the site Registration Code?
The Registration Code is the special code users enter to become a member of the site. Site administrators can change the Registration Code by clicking Administration > Security in the menu.
How do I change my email address and other personal information?
You can change your personal information, such as your title, address, phone number, and email address, by editing your member record in the Members list.
How do I edit or delete announcements, events, polls, and contacts?
You can edit or delete an announcement, event, or contact only if you were the one who first created it or if you are an administrator. First you need to find the entry in the application list or calendar, and then click the name of the entry. Click the edit button to modify the entry, or click the delete button to remove it.
How do I change my personal Login Name and Password?
Click the Tools bar in the Menu and select Member Options from the drop-down menu. Click the Login Options tab, make your changes, and then click Save.
How do I create polls that only a select group of members can participate in?
When you're creating a new poll, you can now choose the names of the members who can see and participate in the poll.
How do I change the web address for my site?
If you are an administrator, you can now change the web address for your site from the Site Administration page. Go to Administration in the Menu and click on the Change your WebOffice address link.
To cancel your site, please let us know by sending an email that includes:
The name of your site
Your email address
The Help Desk only fulfills cancellation requests originating from the site administrator. If there is more than one site administrator, the Help Desk will request authorization from all administrators. For more information on how to contact us, access Help > Contact Us in the Menu.